PAP Machine
Help Center
Quick troubleshooting tips for common PAP machine issues.
Try these simple steps before scheduling an appointment. If the problem continues, our team is here to help.
SCHEDULE AN APPOINTMENT
Common Issues
Machine Shuts Off
Shortly After Starting
Steps to take if your machine turns off after running for a short time.
View Solution →⏻ Machine Won't Turn On
1. Reset the Power Connection
- Unplug all parts of the power cable, including the wall outlet, the back of the machine, and the power block.
- Leave everything unplugged for approximately 10 minutes.
- Reconnect all components and try turning the machine on again.
2. Try a Different Outlet
Plug the machine directly into a different wall outlet. Avoid using power strips, surge protectors, or switched outlets.
🟢 Green light is on, but the machine will not turn on: The machine may need to be evaluated.
⚫ Green light is off: Check that the wall outlet is working and all connections are secure.
Still not working?
Please contact us to schedule an appointment so we can evaluate your machine.
SCHEDULE APPOINTMENT◷ Machine Shuts Off Shortly After Starting
1. Check Connections
Confirm that the power cable and tubing are securely connected according to your machine's instructions.
2. Review Device Instructions
Review your machine's user manual for device-specific alerts and automatic shutoff settings. Do not bypass safety features.
♒ Using Too Much Water
1. Check Your Mask Fit
Inspect your mask and tubing for leaks or loose connections. Follow your equipment's mask fitting instructions.
2. Review Humidifier Settings
Consult your device's instructions or contact our team for guidance regarding humidifier settings and expected water consumption.
Need assistance?
We're happy to help with questions about your mask and humidifier.
SCHEDULE APPOINTMENT≋ Unusual Noises
1. Check Equipment Connections
Inspect the tubing, mask, and water chamber for loose connections, following manufacturer instructions.
2. Identify the Source
If you notice a new or persistent noise coming from the machine itself, contact our team for assessment rather than attempting internal repairs.
↻ Replacement Machines
Your insurance plan may require you to use your new PAP machine as your primary device in order for rental or purchase requirements to be met.
◇ Warranty Information
New PAP machines typically include a 2-year manufacturer warranty beginning on the date you receive your machine.
♙ Loaner Machines
If your machine needs to be evaluated or repaired, a loaner machine may be available depending on your circumstances.
☏ Need More Help?
Our team is ready to assist you with any questions or if you need to schedule an appointment.
Contact Us →Still Need Help?
If you've tried the steps above and are still experiencing issues, please contact us. We're here to help!
Troubleshooting information is general guidance. Always follow your device manufacturer's instructions. Contact your equipment provider for device-specific help.